FAQs
I. Product-related
1. How is the product quality guaranteed?
Our products undergo a strict quality inspection process. From raw material procurement to production and processing, and then to finished product inspection, each link is monitored by professionals to ensure compliance with high-quality standards. For example, our electronic devices undergo a 24-hour continuous operation test before leaving the factory to verify their stability and reliability.
2. What after-sales services are available for the products?
We offer a variety of after-sales service options, including but not limited to: product warranty, return and exchange policy, technical support, and online customer service. Within a certain period after purchasing the product, if there are quality issues, you can enjoy free repair or replacement services. In addition, our technical support team is always ready to answer the questions you encounter during use.
Our products undergo a strict quality inspection process. From raw material procurement to production and processing, and then to finished product inspection, each link is monitored by professionals to ensure compliance with high-quality standards. For example, our electronic devices undergo a 24-hour continuous operation test before leaving the factory to verify their stability and reliability.
2. What after-sales services are available for the products?
We offer a variety of after-sales service options, including but not limited to: product warranty, return and exchange policy, technical support, and online customer service. Within a certain period after purchasing the product, if there are quality issues, you can enjoy free repair or replacement services. In addition, our technical support team is always ready to answer the questions you encounter during use.
II. Order and Delivery
1. How soon can the order be dispatched after placing an order?
Under normal circumstances, orders will be processed and dispatched within 1-2 working days after you place the order. However, during peak periods, such as during promotional activities, there may be a slight delay. We will do our best to dispatch your order as soon as possible.
2. Which delivery methods can be chosen?
We offer a variety of delivery methods, including express delivery, logistics, and self-pickup. You can choose the most suitable delivery method according to your needs and address. For example, for urgent needs, you can choose express delivery service, which usually arrives within 2-3 days; if it is a large item, logistics delivery may be a more economical choice.
Under normal circumstances, orders will be processed and dispatched within 1-2 working days after you place the order. However, during peak periods, such as during promotional activities, there may be a slight delay. We will do our best to dispatch your order as soon as possible.
2. Which delivery methods can be chosen?
We offer a variety of delivery methods, including express delivery, logistics, and self-pickup. You can choose the most suitable delivery method according to your needs and address. For example, for urgent needs, you can choose express delivery service, which usually arrives within 2-3 days; if it is a large item, logistics delivery may be a more economical choice.
III. Payment and Refund
1. Which payment methods are supported?
We support common payment methods such as credit cards, PayPal, bank transfer, and third-party payment platforms (such as Alipay, WeChat Pay), etc. to meet your different payment needs.
2. How to apply for a refund?
If you are not satisfied with the purchased product or have other reasons for a refund, please contact our customer service team within the specified time, provide relevant order information, and we will handle it for you according to the refund process. Generally, the refund will be returned to your original payment account within 7-14 working days.
We support common payment methods such as credit cards, PayPal, bank transfer, and third-party payment platforms (such as Alipay, WeChat Pay), etc. to meet your different payment needs.
2. How to apply for a refund?
If you are not satisfied with the purchased product or have other reasons for a refund, please contact our customer service team within the specified time, provide relevant order information, and we will handle it for you according to the refund process. Generally, the refund will be returned to your original payment account within 7-14 working days.