We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at offical@ooyi.net.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at offical@ooyi.net.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at harvest2201@gmail.com.
This return and refund policy applies to all goods and services purchased on our platform, unless otherwise specified.
- Quality Issues with Products: Within [specific number of days] days of receiving the product, if you discover quality defects or it doesn't match the description, you are entitled to request a refund.
- Failure to Ship on Time: If we fail to ship within the promised shipping time, you can choose to cancel the order and request a refund.
- Services Not Provided or Not Meeting the Agreed Standards: For purchased services, if they are not provided as agreed or do not meet the promised service standards, you have the right to request a refund.
- Contact Customer Service: You need to get in touch with us through the customer service channels we provide (such as phone, email, or online customer service) and explain the reason for the refund.
- Provide Relevant Information: According to the requirements of the customer service, provide relevant information such as the order number, product photos (if necessary), etc. to assist us in processing your refund request.
- Review of the Refund Request: We will review your refund request within [specific number of working days] after receiving your application.
- Refund Processing: Once the refund request is approved, the refund will be returned to your original payment method within [specific number of working days].
The time it takes for the refund to reach your account depends on your payment method and the processing speed of the relevant financial institutions. Generally:
- Credit Card Payments: Approximately 7 - 14 working days.
- Third-Party Payment Platforms (such as Alipay, WeChat Pay): Approximately 3 - 7 working days.
- Bank Transfers: Approximately 5 - 10 working days.
In the following situations, a partial refund may be issued:
- If the product has been used but has quality issues, a corresponding fee will be deducted based on the degree of damage and usage of the product before the refund.
- If the service has been partially provided, a refund will be made based on the proportion of the unprovided part.
- Requesting a refund after the stipulated refund period.
- The product is damaged or lost due to personal reasons.
- Customized products, unless there are quality issues.
For some special goods (such as perishable goods, digital products) and services (such as limited-time event services), there may be separate return and refund policies. Please refer to the descriptions of the relevant goods or services for details.
